Privacy Policy

Last updated: March 2026  ·  Effective date: March 2026

At NudgeScale, we respect your privacy and are committed to protecting personal information shared with us. CanAtDoor is a product of NudgeScale, providing drinking water can delivery services to households and offices in India. This policy applies to both NudgeScale and CanAtDoor (collectively referred to as "we", "us", or "our").

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Phone number — to receive and respond to orders via WhatsApp
• Order details — including quantity, delivery address, and preferred delivery time
• Message content — WhatsApp messages shared with our business account to process orders
• Name — if voluntarily provided during ordering or registration
• Email address — if provided for account or billing communication
• Payment information — only to the extent needed to process transactions; we do not store card details
• Device and usage data — browser type, IP address, and pages visited, collected via cookies and analytics tools

2. How We Use Information

Information is used for the following purposes:

• Processing and fulfilling water can delivery orders
• Sending order confirmations, delivery updates, and payment reminders
• Responding to customer inquiries and providing support
• Improving our services and customer experience
• Complying with legal and regulatory obligations

3. WhatsApp Business API & Meta Platforms

CanAtDoor uses the WhatsApp Business API, provided by Meta Platforms, Inc., to send and receive messages from customers. When you message our WhatsApp business number, your phone number and message content are processed through Meta's infrastructure in accordance with WhatsApp's Privacy Policy and Meta's Privacy Policy.

We use WhatsApp Business messaging exclusively for transactional purposes — order confirmations, delivery status updates, and customer support. We do not use it for unsolicited promotional messages. All messaging is either initiated by the customer or in direct response to a customer's inquiry or order.

We access Meta's Business Management APIs solely to manage our WhatsApp Business Account settings and approved message templates used for the above purposes.

4. Messaging & Communication

Communication via WhatsApp or email is initiated by users or sent only for order-related updates, confirmations, and support. We do not send unsolicited promotional messages. By messaging our WhatsApp business number, you consent to receiving order-related communications from us on that number.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share data only in the following limited circumstances:

• Service providers — third-party vendors who assist in delivery operations, payment processing, or analytics, bound by confidentiality agreements
• Meta Platforms — as required to operate the WhatsApp Business API
• Legal requirements — when required by applicable law, court order, or government authority

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. Typically, order and communication data is retained for up to 12 months from the date of collection, after which it is securely deleted or anonymized. We may retain data longer if required by law or for legitimate business purposes such as dispute resolution.

7. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data, subject to legal obligations
• Opt-out — opt out of WhatsApp communications by messaging us the word "STOP"

To exercise any of these rights, please contact us at the email address below. We will respond to your request within 30 days.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies & Analytics

Our website uses cookies and analytics tools (including Google Tag Manager and Google Analytics) to understand how visitors use our site and to improve our services. You can control cookie preferences through the consent banner on our website. Rejecting non-essential cookies will not affect your ability to place orders or use our WhatsApp service.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Policy Updates

This privacy policy may be updated from time to time to reflect changes in our practices or applicable laws. We will indicate the updated date at the top of this page. Continued use of our services after any changes implies acceptance of the updated policy. For significant changes, we will notify users via WhatsApp or email where possible.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:

• Company: NudgeScale
• Product: CanAtDoor
• Email: support@nudgescale.co.in
• WhatsApp: +91 96293 23583
• Website: nudgescale.co.in